Right of withdrawal

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending it to the Seller for that, a letter of refusal to info@parsteigumakaste.lv. The Seller sends the form of the letter of refusal to the Buyer by e-mail at the Buyer's request. Or you can download it here.

After receiving the refusal letter, we will send you a return label so that you can return the item to us using a DPD pickup point. Or you can use the most convenient way for you to deliver the product to Klijānu iela 8 - 407 (4th floor), Riga, LV-1013, in this case all expenses incurred in connection with sending the product back to the Seller shall be borne by the Buyer.

The buyer is obliged to return the product to the seller within 7 days after sending the letter of refusal.

The buyer cannot exercise the right of withdrawal if:

  • By their nature, the ordered goods cannot be returned (hygiene goods), are they perishable or can be quickly used up;
  • The ordered goods are made directly for the Buyer according to an individual order;
  • The product has been used for purposes other than those intended by the manufacturer;
  • The expiration date indicated on the Product packaging or the label attached to the Product has expired;
  • Natural wear and tear has occurred (for example, battery life, wear of tires, wear of shoes, gloves and other clothing, wear of filters, etc.);
  • The cause of nonconformities is improper installation, assembly or installation;
  • The cause of non-conformities is improper preparation of the Product for work or operation (including mechanical damage), not following the instructions of the Product Manufacturer in the Product instructions or Product description;
  • Damage from drops, unless the Product Manufacturer has specifically stated that the Product is drop-proof;
  • Unauthorized repair carried out (for example, open case, disassembled parts of the Product, mechanisms, etc.), which is not intended to be carried out in the daily operation of the Product, and was carried out by a person, who is not a representative of the Service;
  • It is found that the Product manufacturer's warranty seal or serial number is damaged;
  • Used non-standard power supply units, accessories and spare parts, as well as raw materials (cartridges, toners, etc.) not certified by the manufacturer for use with the specified Product, and if it will have caused damage to this item;
  • Used pirated or inappropriate software (on computer equipment or mobile phone);
  • Regular service maintenance has not been performed (for goods that require it);
  • Timely replacement of worn-out elements has not been carried out, which has caused further damage to the Product;
  • The product has been exposed to environmental influences not foreseen in the instructions (inappropriate temperature, humidity, natural elements - lightning, fire, flood, etc., and foreign objects - liquids, insects, etc. object, to get to its details);
  • The Product was used for economic or professional activity, but such use of the Product is not specified in the Product instructions or Product description;
  • The Product was used already after the defect or damage was detected and the use of such Product caused further defects or damage;
  • The product has been modified in any way (for example, clothing has been resewn, furniture has been repainted, furniture fabric has been reupholstered, etc., any modifications)

The sixth part of Article 12 of the Law on Protection of Consumer Rights of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by careless handling of the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.